Support, Refunds & Assistance Policy
ClaudeStore support policy: full dedicated assistance via Telegram. Refunds available through the payment platform. Credits don't expire.
Digital goods: Non-refundable once activated. Partial refunds: Admin discretion, special cases only. Support contact: Telegram @claudestorestore. Key resale: Allowed.
ClaudeStore provides full dedicated support via Telegram. If you need a refund, it can be processed through the payment platform where you made your purchase. Our support team will assist you with any issue — from setup and integration to troubleshooting and optimization.
Our Approach
We prioritize solving problems over bureaucracy. If something isn't working — we fix it. If you need a refund, it's available through the payment platform. Our support team has deep expertise in Claude API, IDE integrations, and all ClaudeStore features.
- Direct assistance — personal help from our team, not automated responses
- Fast response — typically within minutes during business hours
- Full resolution — we work with you until the issue is completely resolved
- No runaround — one contact point, no ticket queues
Billing Model
ClaudeStore uses prepaid credits with no subscriptions and no recurring charges:
- No recurring billing — you are never charged automatically
- No contract — no minimum commitment period
- Credits persist — unused credits remain in your account indefinitely
- Try before you buy — use the pay-as-you-go starter pack to test everything first
What Support Covers
- API key issues (lost key, key not working, regeneration)
- Credit balance and usage questions
- Integration help (Cursor, Claude Code, VS Code, any SDK)
- Troubleshooting errors and rate limits
- Model selection and optimization advice
- Billing and invoice requests
- Account management
How to Contact Support
Reach out via Telegram (@claudestorestore) — this is the fastest and most reliable way to get help. Our team typically responds within minutes.
FAQ
What if I have a problem with the API?
Contact our support team. We'll diagnose and fix the issue — whether it's configuration, integration, rate limits, or anything else.
What if the service doesn't work for my use case?
Our team will help you find the right configuration. We support all Claude models with both Anthropic and OpenAI-compatible APIs — there's usually a way to make it work.
Can I get a refund?
Yes. Refunds can be processed through the payment platform where you made your purchase. Contact our support team for assistance.